FAQ

Are the items sold authentic?

Equipeboutique.eu is an authorized retailer of all brands featured online and in boutiques and guarantees 100% authenticity.

How can I check the availability of an item in one of the boutiques?

To inquire about the in-store availability of an item, customers are invited to contact the boutique of interest using the provided contact details.

How can I track an order and what are the delivery times?

Equipeboutique.eu ships worldwide using DHL.
From the moment the shipment is handed over to the courier, the customer will receive a notification email containing the tracking number. Delivery will take place within the timeframes specified on the “Shipping and Delivery” page, based on the destination.

How can I cancel an order?

Customers may request order cancellation only if the order has not yet been processed by sending an email to customerservice@equipeboutique.eu.

How do I make a return?

To request a return, the customer may send an email to customerservice@equipeboutique.eu. Following the request, an authorization email will be sent along with the necessary documents for shipping.

What is a pre-order?

On equipeboutique.eu it is possible to pre-order items that are not yet available in stock and whose delivery is expected in the following months from suppliers.
The expected arrival date of the item is indicated on the product page.
Pre-ordered items will be shipped as soon as they become available, while the payment will be charged on the same day the order is placed.
The shipping country provided in the order confirmation cannot be changed afterwards.
Equipeboutique.eu cannot be held responsible for any delays, cancellations, or changes by suppliers.